Privacy policy

Who we are

This site, oliveirahome.shop, is operated by OLIVEIRA'S HOME DECOR LLC("we", "us"), 441 33rd Street North 1008, St Petersburg, FL 33713, USA. For any privacy question, contact support@oliveirahome.shop.

What we collect

• Order details — name, email, shipping/billing address, phone, and items purchased.
• Payment information — processed directly by our payment provider. We receive a confirmation and limited details (such as the last four digits and card brand); we never see or store your full card number.
• Messages — anything you send via our contact or trade forms.
• Usage data — basic, privacy-respecting analytics (pages viewed, device type) to improve the site.

How we use it

• To process, fulfil and deliver your orders and provide support.
• To respond to enquiries you send us.
• To prevent fraud and keep the store secure.
• To comply with our legal and tax obligations.
• With your consent, to send occasional updates (you can opt out any time).

Payment security & PCI compliance

Our entire site runs over HTTPS. Card payments are handled by a PCI-DSS compliant payment processor. Card data is transmitted directly to the processor and is never stored on our servers.

Sharing your information

We share data only with service providers who help us run the store — our payment processor, shipping carriers, and email/hosting providers — and only as needed to deliver your order. We do not sell your personal information.

Cookies

We use essential cookies to operate the cart and checkout, and limited analytics cookies to understand site usage. You can control cookies in your browser settings.

Your rights — GDPR (EU/UK)

If you are in the EU/UK, you have the right to access, correct, delete, restrict or object to the processing of your data, and the right to data portability. To exercise any of these, email support@oliveirahome.shop. You may also lodge a complaint with your local data protection authority.

Your rights — CCPA (California)

California residents have the right to know what personal information we collect, request deletion, and opt out of any "sale" of personal information. We do not sell personal information. To make a request, email support@oliveirahome.shop.

Data retention

We keep order records as long as needed to fulfil orders and meet legal, accounting and tax requirements, then delete or anonymise them.

Children

Our store is intended for adults. We do not knowingly collect data from children under 16.

Changes

We may update this policy; the "last updated" date above reflects the latest version. Material changes will be posted on this page.

Contact

OLIVEIRA'S HOME DECOR LLC · 441 33rd Street North 1008, St Petersburg, FL 33713, USA · support@oliveirahome.shop · +1 530 491 3096